JOSE GABRIEL GALEANO TORRES
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
2
2
years of professional experience
Work History
Bilingual agent
Concentrix (Allstate)
01.2023 - 12.2023
- Provide assistance to clients of property and auto policies
- Explaining billing, adding, removing, and replacing vehicles.
Bilingual agent
Concentrix (Chime)
06.2022 - 12.2022
- Carry out disputes of unrecognized transactions or with inconveniences, explain balances, transfers (ACH) income and expenses of the credit cards and savings accounts.
Marketing Manager
EVOLVE your English
08.2021 - 10.2021
- Create Marketing strategies in order to attract new clients using tools such as cold calling, digital marketing, among others
- Also schedule meetings with potential clients to close deals.
Education
International Business and Finance - Logistics & International Trade
Universidad Autónoma del Caribe
Barranquilla, AtlánticoSkills
- Bilingual agent with knowledge of insurance, transaction disputes, customer service skills, problem-solving, communication, technology, and adaptability
- Marketing Manager with experience in communication, negotiation, persistence, time management, product knowledge, closing sales, and follow-up
- Remote desktops: Armored, Citrix
- Excel
- Word
- Empathy and patience
- Verbal Communication
- Technical skills
- Cultural Awareness
- Customer Support
- Call center experience
- Payment Processing
- Call Management
- Database Management
- CRM Systems
- Refund Processing
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Data Entry
- Microsoft Office
- Product Knowledge
Timeline
Bilingual agent
Concentrix (Allstate)
01.2023 - 12.2023
Bilingual agent
Concentrix (Chime)
06.2022 - 12.2022
Marketing Manager
EVOLVE your English
08.2021 - 10.2021
International Business and Finance - Logistics & International Trade
Universidad Autónoma del Caribe